Mountain Rose Herbs. A herbs, health and harmony c
 
 

Home      Policies

Payment

We accept credit cards, debit cards, bank transfers, and PayPal.

Credit/debit card payments and bank transfers are processed through PayPal (www.paypal.com). You do not need a PayPal account to pay. Choose Paypal as your payment option and follow the link, "Don't have a Paypal Account?".

Independent and Mail Order PayPal payments may be sent to paypal@herbaluna.com.

Checks or Money Orders

We gladly accept checks and money orders. Along with your written or printed order, please make checks or money orders payable to "Herbaluna Naturals'' and mail to: 191 County Rd. 682, Flat Rock, AL, 35966. Orders will not be proccessed until payment is received and has cleared our bank. Call (256)605-0523 for a shipping quote.

We reserve the right to cancel orders for non-payment or refuse sales/service at our discretion.
 
Shipping
 
Shipping charges are the sole resonsibility of the customer. We are not responsible for lost or damaged packages once they leave our location. Your Delivery Confirmation status is final.
 
Our standard shipping is via USPS Priority Mail. We process and ship orders Monday - Friday within 72 hours of receipt. Please email or call if you have questions about expedited service. We can ship via next day service with an additional fee of $10 in addition to USPS fees.
 
Because we do not use unnatural preservatives, our products have a limited shelf life (most have about one year from date of purchase). We make salves (and some herbal oils, if freshly stocked quantities are low) as ordered rather than allow them to sit on a shelf aging for no good reason. This way your order is as fresh and potent as possible.

You will get a quote on your shipping charges based on the weight of your order after you enter your zip code at checkout.

Please do not email credit card information as this is not a secure method. We are not shipping Internationally at this time. We apologize for any inconvenience.

Packaging Materials

We often reuse packaging materials (Reduce, Reuse, Recycle!), so don't be surprised if your package won't exactly win any beauty contests. It's what's inside that counts!

Returns/Exchanges

Because of the nature of Herbaluna’s hand crafted, all natural products, all sales are final. Products cannot be re-stocked or re-sold. However, we do gladly accept returns on unopened products within 7 days of receipt due to our error. We want you to be pleased with your purchase and will work with you to resolve any order problems or disputes.
 
Please note that shipping costs for any orders returned to us for any other reason other than our error will be charged to you. This includes refused deliveries, bad addresses, or unclaimed deliveries.

Samples

Free samples that complement your order are usually included (subject to availability). If you are interested in trying a particular product please contact us and if your request is available, it will be included with your order.

Ask about free WAHM samples for your business!

 

For Your Protection

Your Account

For your security, our website does not store any account information. 

Security

We use Secured Socket Layers (SSL) encryption for the transmission of data during order check out. We do not store credit card information. The information that we request is for order processing only; please include a phone number and email address where you can be easily reached.
 
 
Policies  ~  About Us  ~  Reviews  ~  Contact Us  ~  Our Blog  ~  Photo Album  ~  Disclaimer  ~  Links